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Support

How can we help?

The questions tutors actually ask — sorted into the four buckets we get them in. Can’t find what you need? There’s a real email inbox below.

Getting started

Setting up tutoring rooms and bringing your students in.

What happens to the whiteboard after the lesson?

It stays in the room. Open the same URL next week and last week’s shapes, equations, and notes are exactly where you left them. Each room has multiple pages, so you can keep notes per chapter or topic.

How does a student get into my room?

Create a room from your dashboard and share its link with your student however you like — text, email, WhatsApp. They open it, create a free student account (or sign in if they already have one), and you admit them into the room. We never ask you for a student’s email or send anything on your behalf — the room URL stays the same forever, so it’s one link per student, not one per session.

Can I tutor a small group, not just one student?

Yes. The room supports more than one student at a time. Today, the dashboard pairs you 1-to-1 per room; if you want a small-group setup, email us at hello@lumenboard.net and we’ll help.

How do the AI notes and transcripts work?

Recordings always happen. AI lesson notes are opt-in by the people they’re about: a student turns them on per room and a parent per child, independently — they’re off by default and the teacher doesn’t control them. When they’re on, a recorded session becomes a timestamped transcript and a set of lesson notes (a summary, the topics covered, and what to work on next). Students can also search their notes and ask questions about a session; parents and teachers get a read-only copy. Lesson data is never used to train models.

Privacy

What we collect, where it lives, and what we don’t do with it.

What about student data privacy?

We don’t sell student data. We don’t use lesson data to train models. We don’t show ads. You can delete a room and its message history at any time. Full privacy policy is in the works.

Will you support FERPA / COPPA / SSO / district contracts?

Not today. We’re focused on solo tutors and tutoring centers first. If you’re a school or district, join the waitlist at /waitlist and we’ll reach out when the institutional plan is ready.

Billing

Plans, cancellations, and what to expect at renewal.

Can I cancel anytime?

Yes. Monthly plans cancel at the end of the current month. If you ever pay annually, you keep access through the period you paid for.

When is pricing locked in?

Final prices are TBD as part of the rebrand. Sign up now and we’ll lock in launch pricing for you when it goes live — no retroactive surprises.

Technical requirements

What students need to join, and what works on which device.

Do my students need to download anything?

No. LumenBoard runs in the browser — Chrome, Safari, Firefox, Edge. They follow the link, allow camera + mic, and they’re in.

Is there a mobile app?

No app to install. The room runs right in the browser and is responsive down to mobile — it adapts to desktop, tablet, and phone. Most tutors teach from a laptop or tablet, but students can join from a phone in a pinch.

Talk to a human.

A small team built LumenBoard and the same small team reads support email. No tickets, no bots — just a reply.

hello@lumenboard.net

Response times

  • Solo tutorsWithin 1 business day
  • Tutor ProSame day · Monday to Friday
  • Tutoring centersDedicated success contact for your team

Migrating from Zoom + Drive

Bring your students. We’ll bring the rest.

Coming from a stack of Zoom links and a Drive folder of loose PDFs? Email us with the word “import” and we’ll set up a 20-minute call to walk you through moving your student list into LumenBoard.